As if Apple wasn’t facing enough problems from angry iMessage users, they are now facing lawsuit in federal court over iMessage delivery issue that was filed in feberal court in May of this year. The issue is about company didn’t notify consumers about potential headaches when ditching their iPhones.
According to Apple, iMessage app “lets you send messages back and forth with anyone on iPad, iPhone, iPod touch, or a Mac running Mountain Lion or later. Send photos, videos, locations, and contacts, too. If you have more than one Apple device, iMessage keeps the conversation going across all of them”. However, iMessage should now work on Google’s Android, Microsoft’s Windows Phone or any other non-Apple operating system but is not working. When a user switches from iPhone, their iMessages should still be available on their new phone once they are using the same not, this was not the case as iMessages were not rerouted to their new phones.
The lawsuit started when Adrienne Moore decided that she wanted to switch from iPhone 4 to a Samsung Galaxy S5 earlier this year. She however, was prevented from seeing her iMessages on her new phone that was sent to her number. She later filed a lawsuit in May claiming that the company failed to disclose that the use of iMessage and Messages would result in undelivered messages if an iPhone user switched to a non-Apple device. and US District Judge Lucy Koh ruled that the suit will move forward.
Apple however in court papers, said that it never promise iMessages users that when they switch to another operating system they would still benefit from iMessage service as they would with an iPhone. “Apple takes customer satisfaction extremely seriously, but the law does not provide a remedy when, as here, technology simply does not function as plaintiff subjectively believes it should,” the company says.
The company further stated that Moore failed to show proof in the contract that guaranteed that messages would continue to be delivered to users when they switch to another operating system, and thus the company says it they did not interfered with the contract.
The decision to continue the case came hours after Apple launched on online tool that makes it easier for an iPhone owner to switch to an Android or Windows Phone device and have not have their messages blocked on the iMessage service.